Shipping Policy

Geographic Scope

Our shipping services are available exclusively within the United Kingdom. We do not offer international shipping at this time.

Shipping Methods and Costs

Shipping costs are calculated based on the weight and size of the order, as well as the delivery location within the UK. Shipping costs will be clearly communicated during the checkout process.

Delivery Times

Our standard delivery time within the UK is 3-5 business days from the date of order confirmation. Delivery times may vary based on the delivery location and any unforeseen circumstances affecting courier services.

Delivery Issues

If you encounter any issues with your delivery, such as delayed delivery or missing items, please contact us immediately at jonathonbotha593@gmail.com. We will work diligently to resolve the issue.

Refund Policy

Returns

If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. The item(s) must be returned in their original condition and packaging, along with the receipt or proof of purchase.

Faulty or Damaged Items

If you receive a faulty or damaged item, please notify us within 48 hours of delivery to arrange for a return, refund, or exchange. We will cover the cost of return shipping for faulty or damaged items.

Refund Process

Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exclusions

Certain types of items cannot be returned for health and safety reasons, such as opened food products or used grooming tools. Please contact us if you have questions about your specific item.